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AI consulting and implementation for SMEs in Vietnam

Transform your business processes with AI.

We find where your business loses time and money, we implement solutions in the tools you already use, and we measure the gain.

Book the Express AI AuditSee the gains by industry
Example

We find the work to be done

We automate it

We measure the gain

2010based in Ho Chi Minh City
150+projects delivered
1 teamconsulting, development and hosting

Your teams already use AI. Your business doesn't yet.

88%of office workers in Vietnam already use AI at work
Only18%of businesses have built it into how they operate

Problems almost never come from a lack of tools. They come from what happens between the tools.

  • The same information is entered three times.In Zalo, in Excel, then in the accounting software.
  • The data exists, but it’s scattered.Across the POS, the bank, e-invoices and the sales reps’ phones. No one connects it.
  • The owner decides with last month’s numbers.The report arrives on the 15th of the following month.
  • The software doesn’t talk to each other.Each one does its job well, and the process itself hasn’t changed.
  • Know-how lives in the heads of two or three people.When they’re away, everything slows down.

The problem isn’t AI. It’s putting it in the right place, with a method.

What AI changes, department by department

What happens today in most SMEs, and what changes when AI is in the right place. Open a department to see the details.

Sales and prospecting

More requests turned into sales, without hiring more sales reps.

Today

Requests come in through the website, Facebook, Zalo or email. Some wait for hours, others are forgotten.

With Silkwires

Every request gets an immediate reply, is ranked by potential and assigned to the right sales rep. Follow-ups go out automatically.

Customer service

Faster answers that are always accurate. Your team focuses on the cases that matter.

Today

The same questions come back all day on Zalo and Messenger. To answer, someone has to dig up the customer’s history.

With Silkwires

An assistant answers common questions 24/7 using your company’s information, and hands over to a person when needed.

Administration and accounting

Less data entry, fewer errors, and money collected faster.

Today

Invoices, purchase orders and bank statements are copied by hand. Reconciliation takes days and unpaid invoices are tracked in Excel.

With Silkwires

Documents are read and entered automatically into your tools, with checks. Invoices, payments and statements are reconciled. Payment reminders go out on their own.

Purchasing and inventory

Fewer stockouts, less waste, and inventory that costs less.

Today

Supplier orders are placed by gut feeling. Stockouts and losses are discovered too late.

With Silkwires

Order quantities are calculated from actual sales and stock. Alerts flag discrepancies.

Logistics and delivery

Faster deliveries, fewer customer calls, fewer disputes.

Today

Delivery routes are planned by hand. Customers call to find out where their order is.

With Silkwires

Routes are planned based on orders and addresses. Customers are notified at every step by Zalo or SMS. Signed delivery slips go straight into your tools.

Production

Deadlines met, less scrap, better control over production.

Today

The shop-floor schedule is made in Excel. Breakdowns and defects are noted on paper and analyzed too late.

With Silkwires

The schedule is calculated from orders, stock and capacity. Defects are logged on a phone and analyzed automatically.

Human resources

Faster hiring, new employees up to speed sooner.

Today

Applications pile up. New employees keep asking the same questions about procedures.

With Silkwires

Applications are sorted by your criteria. An internal assistant answers questions about procedures and company rules.

Management and oversight

Faster decisions, based on reliable, up-to-date numbers.

Today

Numbers are scattered across the POS, the accounting system and Excel files. The monthly report arrives too late to act on.

With Silkwires

A single dashboard brings together the numbers from all your tools. Alerts warn you when a margin drops or a customer doesn’t pay.

Your tools don’t change.

We plug into what you already use: Zalo, POS software, MISA or other accounting software, Excel, e-invoices.

Your teams stay in control.

AI takes the repetitive tasks; decisions stay human. Every automation keeps a checkpoint.

What it can deliver in your industry

Ten key industries for SMEs in Ho Chi Minh City. Each business is a typical example, and each result a typical target, confirmed or adjusted during the audit.

Restaurants and cafés

Typical example: 2 restaurants, 18 employees, about 600 supplier invoices a month and 30 booking messages a day.

The main loss

Ingredient costs and invisible margins

The flagship solution

Invoices read automatically, ingredient cost per dish, detection of waste and theft

3 to 5%savings on ingredient costs
−20%waste and “misplaced” or discarded products
200 hfreed up each month on data entry and ordering

Already built for the Baieta restaurant: 3,505 invoices and 19,192 bank transactions reconciled in 11 months.

Typical return on investment: about 1 to 2 months. To get started: Express AI Audit, 2 days, 12M VND.

Book the audit

A three-step path, with published prices

You start with an audit or a diagnostic, depending on the size of your business. The first phase covers 1 to 3 measures, measured before and after. We expand only if the gain is proven.

Step 1

Measure before you invest

We find where your business loses time and money, and we put numbers on the measures. The price is deducted from implementation if you sign within 30 days.

Fewer than 20 employees

Express AI Audit

2 days

12M VNDfixed price

  • One day on site: an interview with the owner, observation of 3 or 4 key roles
  • 1 to 3 costed measures: expected gain, cost, timeline
  • In-person debrief and a 5-page report
Book the audit
20 employees or more

Full AI Diagnostic

About 2 weeks, several departments and several tools
20 to 40 employees35M VND
41 to 99 employees55M VND
100 employees or more85M VND
  • 4 to 8 costed measures, ranked by priority
  • A 6- to 12-month roadmap, broken into phases
Request the diagnostic
Step 2

Implementation

In phases of 4 to 8 weeks

from 50M VNDper phase, quoted based on the audit or diagnostic

  • 2-week cycles, demos on your real data
  • Testing alongside the old way of working, training for each role
  • Fixes included for 30 days after go-live
  • Accounts, access and data remain yours
Step 3

Monitoring and improvement

Monthly subscription, 6 months minimum
Essential2.5M VND / month
Growth6M VND / month
  • Maintenance, monitoring and a gains report every month
  • Growth: 8 hours of enhancements per month, quarterly review, priority support

Train your teams and leadership in AI

Your teams already use AI, each in their own way. Training on your real documents teaches them to use it well, with no risk to your data.

Train your teams

Hands-on workshops by role, on site, using the documents and tools your teams work with every day.

People
10
Hours
7
21M VND300,000 VND per person per hour
  • A 30-minute call with you to choose the roles and use cases to cover
  • Best practices and security rules, then workshops on your own documents
  • Everyone leaves with 3 to 5 ready-to-use applications, plus a month of questions by Zalo
Set up a training

Executive coaching

One-on-one sessions, on site or by video call, on your own topics.

1.5M VNDper hour, from 4 hours
  • Prepare your decisions and meetings with AI
  • Read your numbers and reports faster
  • Know what to ask AI, and what to ask your teams
Book a session

Start small, always measure

Most AI projects fail because they start with the technology. We start with your actual work, and we move to the next phase only when the gain is proven.

  1. Understand

    The “before” measurement

  2. Prioritize

    Impact and ease

  3. Design

    The approved target process

  4. Implement

    2-week cycles

  5. Measure

    The gains report

↺ Back to step 2 for the next batch, only if the gain is proven

Our principles

Start from the problem, not the technology.

We don’t do AI for the sake of AI. A 15-person business doesn’t need a multinational’s system.

Connect before you replace.

Zalo, POS software, accounting, Excel: the tools you already use come first.

Measure in results.

Time saved, errors avoided, extra sales, cash collected faster. Not the number of tools installed.

Keep humans in control.

Every automation includes a sign-off step and a quality check.

Bring your teams on board.

One point person per department, a short training per role, a period running in parallel, and the first gains shared with everyone.

What we build, we maintain.

Our developers write the code, our team hosts and monitors it. One single point of responsibility, from consulting to maintenance.

A few projects, among many others

Three projects in production, described by their scale, their duration and what they changed.

Baieta, a restaurant in Ho Chi Minh City. Tool currently being rolled out, demo on request.

Eleven months of invoices, bank and POS data reconciled automatically

Supplier invoices, payments and sales were tracked separately. The manager knew neither the real margin per dish nor the losses.

  • Automatic reading of XML e-invoices, with no data entry at all
  • Matching invoices, bank statements and POS sales
  • Cost of each recipe and margin per dish
  • Comparing purchases and sales to spot losses and theft
  • An up-to-date dashboard with no data entry
350items tracked price by price
199menu items tracked for cost
11months of activity analyzed
Screen recreated from the tool delivered to Baieta. Real figures, October 2025 to August 2026.

Eduniversal, an international group that ranks higher education. Client since 2010.

100,000 programs kept up to date every month, with no data entry

Tracking more than 100,000 programs and 10,000 schools worldwide, across thousands of websites that change constantly: impossible by hand.

  • Automatic collection of information from the web, for every school and every program
  • AI classification: level (bachelor’s, master’s, MBA) and specialization
  • A single tool that updates and reclassifies everything, every month

Developed, hosted and maintained by Silkwires, in Europe to comply with GDPR.

100,000+programs classified by AI
16 yearsof partnership
Sample record, to illustrate how the tool works.

Silkwires, our own company.

We apply it to ourselves first, and we measure it every month

DepartmentWhat we automated
Accounting and HRInvoices and expenses, payroll, leave and deadlines
DevelopmentAI helps write, test and review code
Project managementSpecifications, scheduling, tracking, client reports
Measured every month in our own gains report.

AI, yes. But by the rules.

Your employees already use AI, often with customer data and no rules in place. We set it up properly: the right models, in the right place.

No rules

AI used case by case

An employee pastes the customer file into a free AI tool, using a personal account. No one knows where the data goes.

With Silkwires

AI connected to your tools, by the rules

The same models, GPT, Claude, Gemini and others, in their business versions: your data isn’t used to train them, and every access is logged.

You choose where your data lives

  • With the major AI providersOn a business plan, for most uses.
  • On our servers in VietnamFor sensitive data (health, finance, customers) that never leaves the country.
  • On your premisesAn AI installed on a server in your offices, when nothing can leave.

Our data charter in 8 commitments

  • The bare minimumEach automation uses only the data it needs.
  • Controlled hostingOur own servers, in Vietnam when required or preferable.
  • Business-grade AI servicesYour data isn’t used to train public models.
  • Consent and transparencyYour customers know when they’re talking to an automated assistant.
  • Limited, logged accessRole-based permissions, encryption, access logs.
  • Humans in controlNo important decision is made by AI alone.
  • ReversibilityAccounts, access and data remain yours, exportable at any time.
  • An incident procedureDetection, fix and help with reporting within 72 hours.
Silkwires data charter8 out of 8 commitments

The team that will do the work

Silkwires was founded in 2010 in Ho Chi Minh City. For 16 years, the team has built websites, management software and data systems for clients around the world. Today, it puts that experience to work for Vietnamese SMEs.

Florian Berta

Founder, strategy and transformation

Digital specialist since 2000, based in Vietnam since 2010. Leads diagnostics and solution design.

Nguyễn Đình Vĩnh Phúc

Chief Operating Officer

Master’s in marketing and project management (IAE Clermont-Ferrand). 16 years at Silkwires, bridging client needs and technical teams.

Bùi Quang

CTO and AI expert

10 years at Silkwires. Leads development and infrastructure: servers, hosting, security, hosted AI models.

Nguyễn Trung Đoàn

IT project manager

More than 5 years at Silkwires. Runs projects day to day, from design to go-live.

16years of projects, since 2010
12people on the team

Everything is done in-house, with no outsourcing:

  • Consulting
  • Development
  • Hosting
  • Training

Developers, consultants and project managers.

Questions we get asked

Another question? Ask it directly, and we’ll get back to you within 24 business hours.

Ask my question
Do we need to change our software?

No. We start from what you already use: Zalo, POS software, MISA or another accounting tool, Excel, e-invoicing. We connect before we replace.

Where do we start if we’ve never done anything with AI?

With an Express AI Audit (2 days, 12M VND) if you have fewer than 20 employees, or a Full AI Diagnostic (about 2 weeks, from 35M VND) above that. You leave with quantified measures, ready to implement. The price is deducted if you sign for implementation within 30 days.

How long before we see results?

An implementation batch takes 4 to 8 weeks, with a demo on your real data every 2 weeks. Depending on the industry, typical return on investment comes within 1 to 4 months.

And if it doesn’t work?

The first batch covers 1 to 3 measures, measured before and after. Fixes are included for 30 days after go-live, and we move to the next batch only if the gain is proven.

Who owns our data?

You do. Accounts, access and data remain your company’s property, exportable at any time, with no dependence on Silkwires.

Let’s talk about your business.

In two days, we identify 1 to 3 measures with figures for your business: the expected gain, the cost and the timeline.

Express AI Audit, 2 days, 12M VNDFor businesses with fewer than 20 employees. Deducted from implementation if you sign within 30 days.

We’ll get back to you within 24 business hours.

Your request

Together, let’s move from “understanding AI” to “measuring what it brings in.”

What happens next?

  1. We read your request.
  2. We’ll get back to you within 24 business hours.